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1. All the products sold in this website are completely handmade and the products received on order will have 10% variations w.r.t the cloth used, jewellery used, colors, and other accessories as subject to the availability in the market.
2. If the product received and the product orders are completely different, it is to be brought to the notice of the Association within 3 days/ 72 hours on receipt of the product, failing which the RETURN POLICY will cease to apply.
3. Return Policy :- If the product receive and the product ordered are completely different, Sanskruthi Association will refund the amount credited deducting 10% of the product cost to the Customer/ User / Buyer.
4. The Refund Process is initiated by sending an email to email@example.com or by sending a Whatsapp message to 89431434 stating the Product Code, Order Number, date of receipt of the product and the nature of complaint/ dissatisfaction. This will be reviewed by the Association’s Committee members and decided upon if it is eligible for refund or not, upon which the User will get notifications regarding the same.
5. The refund will be done only after the Association receives the product, which the Customer will have to send to the Association Regd. Address at his/ her own expense. The shipping/ courier charges will not be borne by the Association.
6. The Association is at discretion to take decisions in this regard & the Customer shall not challenge any decision taken by the Association with respect to the RETURN/ REFUND POLICY.
7. Though utmost care is taken to pack all the products properly, the Association, however is not responsible for the logistics people mishandling the product/ any breakage or loss resulting thereof, package being opened by the logistics people or any damage to the product caused during transportation / transit. The REFUND policy ceases to apply in such cases and the customer shall not have the right to challenge the decision of the Association in such cases.
8. In case that, there is an absence of person to collect the parcel being delivered and the product is returned back to the Vendor, the Refund policy ceases to apply.
9.Any Return/ Refund initiated will take 10 working days to process.